Frequently Asked Questions

How long have you been trading?

David Spear Commercials has been trading since 1987, so you can be assured we are a reputable Company.

Do you have a car park?

Yes we have onsite free customer parking.

What are your opening times?

Monday – Friday: 8.30am – 6.00 pm
Saturday: 9.00am – 5.00pm
Sunday:CLOSED

The only bank holiday we are open is Good Friday.

DO I NEED TO MAKE AN APPOINTMENT TO CALL IN?

No, please just call in we would love to see you.

CAN I GET REFRESHMENTS?

Yes, our staff will make you endless cups of teas & coffees or a soft drink if you prefer.

DO YOU ARRANGE VEHICLES FOR EXPORT?

No, but you can arrange this yourself. We will assist with the relevant documents and transport to a UK Port

NOT HAPPY WITH THE SERVICE YOU HAVE RECEIVED?

We are committed to providing a high standard of service to all our customers. Occasionally we may not live up to our expectations, if this happens we want to know about it. This will give us the opportunity to put matters right and make improvements.If you are unhappy please share your concern with a member of staff as they are usually best placed to resolve any issues.

If your concern remains unresolved please contact our General Manager using the contact below.

 

Email Geraint@david-spear.com
Phone 01495 309098

 

Address for correspondence:

David Spear Commercials
Crown Business Park
Tredegar
Gwent
NP22 4EF

HOW DO I APPEAL AN OUTCOME TO A VEHICLE RELATED COMPLAINT?

If attempts to reach a satisfactory solution fail, or if there has been no correspondence within 15 working days, the complaint should be referred to any of the following listed below.

 

National Concilliation Service

First Floor
2 Allerton Road
Central Park
Rugby
Warwickshire
CV23 0PA

Telephone 01788 538317

Or submit their enquiry or complaint via the National Conciliation Service
www.nationalconciliationservice.co.uk

 

Motor Codes Ltd
71 Great Peter Street
London
SW1P 2BN

Telephone 020 7344 1651

Or submit their enquiry or complaint via the Motor Industry Codes website
www.motorindustrycodes.co.uk

 

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone 080 0023 4567

Or submit their enquiry or complaint via the Financial Ombudsman Service website
http://www.financial-ombudsman.org.uk

 

Trading Standards Services
PO Box 270
Guildhall
London
EC2P 2EJ

Telephone 020 73323406

Or submit their enquiry or complaint via the Trading Standards Services website
http://www.tradingstandards.uk

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